Office of Technology Resources OTR Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

Microsoft Teams
Printer
Banner/Marley
Apple Mac's
Video Conference
Email
Phones
Website/Applications
Software Requests
Microsoft Office 2010 Training
Brightspace/D2L
  • Top articles
  • Latest articles
Submitting Banner Requests

Category: Banner/Marley

Tickets for Banner requests need to be submitted to bannerhelp.mga.edu.

8,313
(152)
Set up email in Outlook for iOS mobile app

Category: Email

Set up email in Outlook for iOS mobile app Outlook for iOS allows you to send and receive emails, view and manage your calendar, and more. If your iPhone, iPad, or iPod Touch uses iOS 8.0 or higher...

33,084
(101)
Set up email in the Outlook for Android app

Category: Email

Set up email in the Outlook for Android app Stay in touch with friends, family, and coworkers using the Outlook for Android mobile app. Send and receive email, manage your calendar, and much more....

27,271
(85)
Set up email on a Windows Phone

Category: Email

Set up email on a Windows Phone You can set up an email account on your Windows Phone to access your email, calendar, and contacts. If you are experiencing issues adding your email, learn how to Tr...

25,762
(81)
Classroom Requests

Category: Software Requests

All requests for software in the classroom must adhere to the following 2 documents. http://www.mga.edu/technology/docs/Software_Policy.pdf http://www.mga.edu/technology/docs/Software_Request.pdf&nbs...

2,921
(112)
Personal Web Space

Category: Website/Applications

Personal Web Folders - WEBDAV Each MGA Faculty, Staff, and Student is provided with space, upon request, to create a web site. With the right tools and a little know-how, you can have a web page up i...

2,747
(90)
Brightspace/D2L email

Category: Brightspace/D2L

Brightspace/D2L email is internal only. This is to prevent spam from reaching the learning environment. However, emails can be sent out to external addresses.  You can also have your emails forwarded ...

997
(80)
Brightspace Supported Browsers

Category: Brightspace/D2L

Brightspace is supported on the following desktop platforms with the latest browser versions: Apple Safari Google Chrome Microsoft Edge Mozilla Firefox https://community.d2l.com/brightspace/kb...

561
(48)
Finding, Creating, and Adding Members to a Team

Category: Microsoft Teams

Finding a team A team is a collection of people, conversations, files, and tools — all in one place. A channel is a discussion within a team and is dedicated to a department, project, or topic. When y...

2,456
(56)
Download and Sign into Teams

Category: Microsoft Teams

    Downloading Teams       Download Teams for your desktop or mobile device    Windows Mac Teams will work on a Chromebook       Teams offers a full user experience in their web version at teams.micr...

1,552
(58)
Thunderbird and Apple Mail email setup

Category: Email

    Server Name Port Requires SSL (TLS) Incoming Mail (IMAP) Server: outlook.office365.com 993 Yes Incoming Mail (POP) Server: o...

2,321
(71)
PDFs won't display in Chrome

Category: Website/Applications

Chrome supplies its own PDF Viewer called Chrome PDF Viewer.  Occasionally this plugin, that comes standard and enabled by Chrome, cannot handle some PDFs (particularly fill-in forms).  ...

2,320
(98)